Senior People Operations Specialist

  • Full Time
  • USA

Website Grafana Labs

Our People team supports over 8700 team members in over 40 different countries. Our team is highly technical and thrives on being able to dive into the details, build from scratch and create structure through chaos. We’re ambitious too. Grafana Labs is scaling at a rapid pace and we’re evolving our team, our processes and the support that we offer to the business at a fast pace. We’re looking for an exceptional People Ops Specialist to support our international team. You will need to thrive in a fast-paced environment, be able to manage through ambiguity, change and complexity, while supporting the impact to a global organisation. This role requires a subject matter expert with excellent technical attention to detail, strong organisational and project management skills and a “move fast to make it real” mindset.

The People Ops Specialist will play an integral role in project management including project design and delivery; process optimisation; compliance and training for the implementation of our new HCM. The People Ops Specialist will play a crucial role in ensuring we have robust processes and training in place to support team growth and a successful implementation. Some international travel to work co-located with colleagues will be required (subject to the lifting of current travel restrictions)

Key responsibilities

Design and own the HCM People project plan and ensure key milestones are identified and communicated to key stakeholders, partnering with the finance and IT
Collaborate with the wider People team as required to deliver against the agreed project priorities
You will be the subject matter expert providing training and technical HR support and expertise across the HCM project to ensure consistency of application during and post-delivery
Produce People team and business guides and documentation covering key processes, policies and projects
You will work with your reports to set milestones, clearly communicate delivery timelines and help remove roadblocks, providing training and support as needed
The HCM roll-out will be for the following functionalities:
Core HR
Performance & Talent Management
Compensation Planning
Hires & Terminations
Time and Attendance Management
What will you bring to the role?

Previous experience supporting a Workday implementation is essential.
Ideally you’ll have experience in a high-growth startup environment with constant change as your companion; you will also have experience partnering with an international senior management team
You will enjoy wearing many hats and are able to be both a strategic partner as well as tactical and hands on
You will be highly organized, with incredibly strong project management skills. You will need to be detail oriented, love multi-tasking and have excellent follow through skills
You appreciate working independently, often working through competing priorities and be able to use your initiative and creative problem solving skills to confidently manage decision-making independently
Ideally you will have experience of working remotely and/or internationally coordinating with peers and team members globally and understand the challenges and opportunities of remote working and remote communication – you will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually
You will be highly approachable while successfully being able to provide a customer service approach to your role ensuring that everyone, locally and internationally, views you as a “go to” person
You will be process oriented and enjoy creating process and structure where there may be ambiguity and be skilled at finding creative solutions to non-obvious problems
You will also be in the detail and happy to own your administrative task through to completion, mentoring junior members of the team.

About Grafana Labs: There are more than 900,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include three other open-source projects, Grafana Loki (for logs), Grafana Mimir (for metrics), and Grafana Tempo (for traces).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.

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