Senior Business Analyst – Bilingual FR/EN

  • Full Time
  • UK

Website OpenClassrooms


In an environment where teams are heavily focused on running their operations, we are seeking an individual with expertise in optimizing processes and tools. The ideal candidate will demonstrate the ability to evaluate current business processes, identify the necessary process iterations and implement them in collaboration with internal stakeholders.


In this newly created remote role, you will:


Support the Director of Operational Efficiency to ensure the Global Operations team runs as efficiently as possible from several angles ; 
Support all operational teams in meeting their challenges by ensuring easy access to the relevant information, at the relevant moment, in the relevant tool, for both Global Operations staff and customers ; 
Collaborate with OpenClassrooms stakeholders from all teams and all management layers to identify gaps in documentation or improvement opportunities ; 
Track these improvement opportunities and ensure process documentation is exhaustive, updated, and available “on the shelf” ; 
Measure the impact of your knowledge management effort on the teams’ productivity and the quality of their work, but also on the satisfaction of our customers.


Reports to the Director, Operational Efficiency 



You are experienced in Knowledge Base management ; 

You have worked  in Customer Service and/or Customer Success environments, and CRM administration ; 

You have superb organizational and project management skills ; 

You like working  on a wide variety of projects ; 

You have the ability to understand, digest, interpret, and simplify complex problems and processes ; 

Bonus: You have experience writing Product/Data specs


This is a global role. You’ll need to have excellent English and French communication skills, both written and verbal (C1 level at the very least in both languages)



7+ years of professional experience ; 

2+ years startup experience ; 

2+ years of agile experience. 



A work environment and a strong culture built on agility, openness, respect, and high quality ;

A competitive salary ;

Pension plan: employer gross contribution 9% ;

Health insurance: 100% covered for the employee and 50% for the family (no vision and dental) ;

Our insurance provider Vitality Health offers a 50% off of the GYM plan on most Gym in London ;

Modern Central London office space when needed for meetings/days in London (Holborn) ;

PTO 20 days + additional time off offered. After one year at OpenClassrooms, a 1,000£ premium once a year for 15+ days off taken ;

“Remote First” work policy ;

A company MacBook.




The journey starts with the first contact with a member of the talent acquisition team ;

Then a virtual meeting with the manager of the team you are applying to join ;

For the very final round, you will meet other team members (for example Brand & Comms, Learning, Employers & Student Success, Finance…) ;

Finally, you will be asked to provide us with professional references including contact details.

This process can be brought to change and evolve according to the context


Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!


Feel free to check our online course How do we work at OpenClassrooms to get the gist of who we are.


👉 OpenClassrooms is a French hyper-growth company eligible for the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a “Talent Passport” residence permit. There is also a simplified “accompanying family” procedure available for spouses and dependent minor children. More information here. 


👉 Working at OpenClassrooms means joining a dynamic and stimulating team, taking up challenges, meeting awesome people every week, and changing the world, a little bit, every day!

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